Privacy Policy

Last updated: 31-8-2025

SpaceFlex (“Platform”, “App”, “Service”) is owned and operated by Naylam Solutions Pvt Ltd, a company registered in India (“Company”, “we”, “our”, “us”). This Privacy Policy explains how we handle information when you use our website, mobile applications, and related services (collectively, the “Services”).

By accessing or using SpaceFlex, you agree to the terms of this Privacy Policy.

1. Data Ownership

All data (including personal information, property details, lease contracts, tenant/owner data, financial records, documents, and communications) entered into the Platform is owned and controlled by the real estate company (our client) that provides you access.
Naylam Solutions Pvt Ltd acts solely as a service provider/data processor and does not claim ownership of such data.
We do not use, sell, or share client/end-user data for marketing or other commercial purposes.

2. Information We Collect

We may collect limited information directly from end users for platform functionality, including:

Account details: Name, email address, phone number, login credentials.
Usage information: IP address, device details, browser/app activity logs.
Support data: Communications with our support team.

Other information (e.g., property or tenant details) is collected and managed by the client company, not by Naylam directly.

3. How We Use Information

We process information only to:

Provide and operate the SpaceFlex platform.
Enable real estate companies to manage their users, properties, and contracts.
Ensure security, backups, and system performance.
Provide technical support and troubleshooting.
Comply with applicable laws and regulations.

4. Sharing of Information

We do not sell user data. We may share limited data only with:

Service providers (hosting providers, payment processors, SMS/email gateways) strictly for service delivery.
Legal authorities when required by law or to protect rights, property, and safety.

5. Data Security

We use encryption, access controls, and secure hosting to protect data. Clients are responsible for maintaining user access policies within their own organizations.

6. International Data Transfer

Data may be processed in India and other locations where our hosting partners operate. By using the Services, you consent to such transfers.

7. User Rights

End users should first contact their real estate company (client) to exercise rights of access, correction, or deletion. Where applicable, requests can also be sent to us at support@spaceflex.co.

8. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from minors.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised date.

10. Contact Us

For questions about this Privacy Policy, contact:

Email: support@spaceflex.co

Naylam Solutions Pvt. Ltd.
Heiley Spaces, Second Floor, KC Arcade, Kakkanad, Ernakulam, Kerala, India